FAQ
These answers cover how bookings, enquiries and visits work today. Detailed property questions — timings, policies, amenities — are being prepared with the owner and will appear here approved and accurate.
When online inventory and payment are enabled for your dates, you can complete the booking online. A room is confirmed only after payment verification and generation of a booking reference.
No. Submitting an event enquiry does not reserve a date. The team must confirm availability, requirements, pricing and payment terms in writing.
Gardenia One and Gardenia Two are planned as independently managed venues with separate entrances. Same-date events are subject to venue availability and operational confirmation.
For room bookings, applicable taxes and optional add-ons are itemised before payment. For events, taxes and exclusions are stated in the written proposal.
Pricing is prepared from the confirmed date, venue, guest estimate and requirements, and is shared in a written proposal.
Pool access is subject to current timings, capacity, charges and pool-use rules. Confirm access before your stay, visit or event.
Age, supervision and swimming-access requirements are defined in the current owner-approved pool rules. Contact the team before bringing children for pool use.
The cancellation and refund terms displayed before payment and issued with your confirmation apply to your room booking. Event cancellation and change terms are stated in the accepted proposal or agreement.
Yes. Submit your preferred date and time. The visit is scheduled only after the team confirms the slot.
The team will respond using your selected contact method. For an urgent requirement, call the published contact number during confirmed enquiry-handling hours.
Send the event date, number of rooms and guest requirements. The team will check room availability and confirm any allocation in writing.
Room, pool, catering and policy FAQs are being written and verified with the owner. Until they are published, our team answers specific questions directly.
Ask the team