Policies

Booking & Cancellation Policy

Draft policy — approval pending. Do not rely on this page as the final booking or event terms. The authoritative wording is being finalised with the owner and legal review.

What this policy will cover

How room bookings are confirmed and paid
Cancellation windows and refund handling
No-show and early-departure treatment

Need an answer before it is published?

Our team will answer specific policy questions for your booking or event in writing, so you are never deciding blind.

Ask the team